PRIVACY POLICY
1. Introduction
This Privacy Policy describes how Nuvole collects, uses and discloses your personal information when you visit or make a purchase from our website.
Nuvole
Store Regnegade 2
1110 Copenhagen
Denmark
Email: nuvole@nuvole.design
Phone: +45 29749429
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2. Personal Information We Collect
When you visit the website, we automatically collect certain information about your device, including:
• browser type
• IP address
• time zone
• cookies installed on your device
We also collect information about how you interact with the site, including:
• pages you view
• products you view
• search terms
• referring websites
When you make a purchase, we collect the information you provide including:
• name
• billing address
• shipping address
• payment information
• email address
• phone number
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3. How We Use Your Information
We use your personal information to:
• process and fulfil orders
• arrange shipping and delivery
• communicate with you
• screen orders for fraud
• provide customer support
• improve and optimise our website
• provide marketing and advertising where permitted
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4. Sharing Your Information
We share your personal information with trusted third parties to help operate our business.
Examples include:
• payment providers – to process payments
• shipping companies – to deliver your orders
• analytics providers – to understand website usage
These third parties only process your data on our behalf and according to applicable data protection laws.
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5. Data Retention
We retain your order information for our records unless and until you ask us to delete this information, except where we are legally required to retain it.
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6. Your Rights
If you are a resident of the EU, you have the right to:
• access your personal information
• correct inaccurate information
• request deletion of your information
• object to processing
• withdraw consent where applicable
To exercise these rights, please contact us at:
nuvole@nuvole.design
You also have the right to lodge a complaint with Datatilsynet.
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7. Changes
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
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REFUND POLICY
Returns
You have 14 days to return an item from the date you receive it.
To be eligible for a return, the item must:
• be unused
• be in the same condition as received
• be in the original packaging
To start a return, please contact:
nuvole@nuvole.design
Returns should be sent to:
Nuvole
Store Regnegade 2
1110 Copenhagen
Denmark
Customers are responsible for return shipping costs.
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Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within a few business days.
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Exchanges
We replace items if they are defective or damaged.
Please contact us at:
nuvole@nuvole.design
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Non-returnable items
Certain items cannot be returned:
• custom or made-to-order products
• gift cards
• final sale items
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COOKIE POLICY
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve the user experience.
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How We Use Cookies
We use cookies to:
• ensure the website functions properly
• remember your preferences
• analyse traffic and user behaviour
• improve our services
• provide relevant advertising
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Types of Cookies We Use
Necessary Cookies
These cookies are required for the website to function properly.
Analytics Cookies
These cookies help us understand how visitors interact with our website.
Marketing Cookies
These cookies are used to show relevant advertisements and marketing content.
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Managing Cookies
You can control and manage cookies through your browser settings.
You can also delete cookies already stored on your device.
Please note that disabling cookies may affect the functionality of the website.
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Contact
If you have any questions regarding our use of cookies, please contact:
Nuvole
Store Regnegade 2
1110 Copenhagen
Email: nuvole@nuvole.design
Phone: +45 29749429