1. Introduction
At Nuvole, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, place an order, contact us, or otherwise interact with us.
Nuvole is owned and operated by BernthOlsen ApS, which is the legal data controller for the personal data covered by this Privacy Policy.
2. Data Controller
The data controller is:
BernthOlsen ApS
CVR no.: 41622253
Store Regnegade 2
1110 Copenhagen
Denmark
Email: nuvole@nuvole.design
Phone: +45 29749429
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the information above.
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 When you visit our website
We may collect technical and usage-related information, such as:
- IP address
- browser type
- device type
- operating system
- time zone
- pages visited
- products viewed
- time spent on pages
- referring websites
- cookies and similar technologies
3.2 When you place an order
We may collect:
- name
- billing address
- shipping address
- email address
- phone number
- order details
- delivery information
- payment-related information
Please note that we do not store full payment card details ourselves. Payments are processed through secure third-party payment providers.
3.3 When you contact us
If you email us or otherwise contact customer service, we may collect:
- your name
- your email address
- your phone number
- your order number
- the content of your message
3.4 When you sign up for marketing
If you sign up for newsletters or marketing communication, we may collect:
- your name
- your email address
- your marketing preferences
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- to process and fulfil orders
- to arrange shipping and delivery
- to communicate with you about your order
- to provide customer service and support
- to manage returns, refunds, and complaints
- to prevent fraud and secure our website
- to improve and optimise our website and services
- to comply with legal obligations
- to send marketing communications where permitted by law or based on your consent
5. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- performance of a contract when we process your order and deliver your products
- legal obligation where we must retain information for accounting, tax, or other legal purposes
- legitimate interests where necessary to improve our website, prevent fraud, handle customer service, and operate our business
- consent where required, for example for certain cookies or marketing communications
6. Sharing of Personal Data
We may share your personal data with trusted third parties where necessary to operate our business, including:
- payment providers
- shipping and logistics providers, including GLS
- IT and hosting providers
- analytics providers
- marketing and advertising partners, where permitted
- accountants, auditors, or legal advisers where relevant
These third parties only process personal data on our behalf when relevant and in accordance with applicable data protection laws.
7. International Transfers
Some of our service providers may process personal data outside the EU/EEA. Where this happens, we will seek to ensure that appropriate safeguards are in place, such as the use of approved contractual protections.
8. Retention of Data
We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Examples include:
- order and accounting information may be retained for as long as required under applicable bookkeeping and tax laws
- customer service correspondence may be retained for as long as needed to handle the matter and document our communication
- marketing consent records may be retained for documentation purposes until no longer relevant
9. Your Rights
If you are located in the EU/EEA, you have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your personal data
- request restriction of processing
- object to certain processing
- request data portability, where applicable
- withdraw consent at any time where processing is based on consent
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, please contact us at nuvole@nuvole.design.
10. Complaints
If you believe that our processing of your personal data does not comply with applicable law, you have the right to lodge a complaint with the Danish Data Protection Agency:
Datatilsynet
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website.
12. Contact
If you have questions about this Privacy Policy or our handling of personal data, please contact:
Nuvole / BernthOlsen ApS
Store Regnegade 2
1110 Copenhagen
Denmark
Email: nuvole@nuvole.design
Phone: +45 29749429